Refund & Cancellation Policy

Last updated on September 30th 2023

At Tourventory, we value our relationship with travel agents and prioritize customer satisfaction. Our refund policy is designed to provide clarity and transparency regarding refunds and cancellations for our travel packages and travel-related tech services. Please read this policy carefully before making any bookings with us.

1. Booking Cancellations:

1.1 Travel Packages:

• Cancellation requests for travel packages must be submitted in writing via email to our customer support team.
• Cancellation fees may apply depending on the specific package and the timing of the cancellation. These fees will be communicated to you at the time of booking.

1.2 Tech Services:

• Cancellation requests for travel-related tech services must be submitted in writing via email to our customer support team.
• Cancellation fees may apply depending on the nature and timing of the cancellation. These fees will be communicated to you at the time of booking.

2. Refund Eligibility:

2.1 Travel Packages:

• Refund eligibility for travel packages is subject to the terms and conditions specified in the individual package details provided at the time of booking.
• Generally, refunds will be processed as follows:
  • Full refunds will be issued for cancellations made at least 30 days prior to the scheduled departure date.
  • Partial refunds may be granted for cancellations made within 30 days of the departure date, depending on the package and availability.

2.2 Tech Services:

• Refund eligibility for travel-related tech services is subject to the terms and conditions specified in the individual service agreements provided at the time of booking.
• Generally, refunds will be processed as follows:
  • Full or partial refunds may be granted based on the specific service and timing of the cancellation.

3. Refund Process:

3.1 Travel Packages:

• Refunds for travel packages will be processed within 14 business days of receiving a valid cancellation request.
• Refunds will be issued via the original payment method used for the booking.

3.2 Tech Services:

• Refunds for travel-related tech services will be processed within 14 business days of receiving a valid cancellation request.
• Refunds will be issued via the original payment method used for the booking.

4. Non-Refundable Items:

Some travel packages and tech services may be designated as non-refundable. In such cases, no refunds will be granted.

5. Modifications and Changes:

Tourventory reserves the right to modify or change the refund policy at any time. Any updates to the policy will be posted on our website.

6. Contact Us:

If you have any questions or need assistance with cancellations or refunds, please contact our customer support team at sales@tourventory.com.

By booking a travel package or using our travel-related tech services, you agree to abide by this refund policy. It is essential to review the specific terms and conditions associated with your booking, as they may vary depending on the package or service. We are committed to providing you with exceptional service and ensuring a smooth booking experience.

Thank you for choosing Tourventory for your travel needs.